This intelligent assistant operates around the clock, providing seamless support for both guests and operators. By leveraging advanced AI technology, Atlas AI ensures that every guest receives prompt, personalized assistance, enhancing their overall experience.
Whether it’s answering inquiries or facilitating bookings, Atlas AI is redefining how attractions interact with their visitors.
Service Features
Atlas AI excels in delivering essential customer service features that enhance the guest experience. It efficiently answers frequently asked questions, providing customers with instant access to information about opening hours, ticket prices, and attraction details. Guests can also make booking amendments through the chatbot, ensuring their plans are flexible and accommodating. By automating these routine tasks, Atlas AI significantly reduces wait times, allowing guests to get the information they need when they need it.
Sales Features
On the sales front, Atlas AI transforms the booking process into an engaging and interactive experience. Guests can access the entire product catalogue, exploring available activities and upcoming events. The chatbot facilitates group reservations, collecting relevant information and providing payment links to finalize bookings. Additionally, it generates B2B quotes based on the product structure, simplifying the sales process for operators. With the ability to make reservations directly through the chatbot, guests enjoy a seamless booking experience that feels personalized and user-friendly.
Benefits for End Customers and Operational Staff
The benefits of Atlas AI are twofold. For end customers, the chatbot provides a streamlined purchasing process, enabling them to find information and make reservations quickly and efficiently. This convenience fosters a positive guest journey, making visitors feel valued and appreciated. For operational staff, Atlas AI alleviates the burden of routine inquiries and administrative tasks. By automating these functions, staff can focus on what truly matters—delivering exceptional in-person interactions and enhancing the overall visitor experience. Moreover, Atlas AI has demonstrated the potential to cut service-related costs by 30% and booking-related costs by 20%, ultimately contributing to a more efficient and profitable operation.
Technical Details
Atlas AI is equipped with various technical features to enhance its functionality. It includes robust analytics to track interactions, enabling organizers to understand customer needs better. The customizable interface allows venues to tailor the chatbot’s appearance to align with their brand identity. With multi-language support, Atlas AI can engage with guests in their preferred language, making it accessible to a broader audience. The setup process is straightforward and user-friendly, thanks to the HTML code generated within the Smeetz platform. This makes it easy for operators to get Atlas AI up and running without any hassle.
By utilizing the organizer’s data and product catalog, Atlas AI delivers personalized experiences that resonate with guests. It can also authenticate end customers, ensuring secure access to their bookings and relevant information. With 24/7 availability, guests can receive assistance anytime, ensuring their needs are met beyond regular business hours.
In summary, Atlas AI stands at the forefront of innovation in the visitor attraction industry. By combining advanced technology with a human touch, it enriches the guest journey while optimizing operational efficiency, paving the way for a new era of engagement in the sector.
Partners
Smeetz’s Product and Development teams turned the vision of Atlas AI into reality, crafting a chatbot that meets the unique needs of the visitor attraction industry.
Smeetz’s dedicated customer-facing teams gathered valuable insights from clients and prospects, helping us fine-tune Atlas AI to enhance guest experiences and streamline operations.